Refund policy

Order Alterations

If you need to make any changes to your order, please contact us immediately at hello@feelifypets.com as our team begins working on your illustration right away. Depending on the nature of the changes, our operations and design teams will assess the feasibility. If the changes are possible, we will gladly make them happen. We offer free unlimited design revisions for the pet illustration to ensure your complete satisfaction throughout the process. Learn more about our Design Review Guidelines here.

Partial Refunds

If you wish to cancel your order before it has entered production, we can offer a partial refund. We will deduct half the cost of each item plus $15.00 from the total refund amount. If your order has entered production, we cannot offer any refunds.

Please contact us at hello@feelifypets.com so we can assist you with this process.

Damaged or Incorrect Items

While we strive for perfection, we understand that issues can arise. If you receive a damaged item or the wrong item, please follow these steps:

1. Report the Issue: Contact us within 30 days of receiving your order at hello@feelifypets.com
2. Provide Photos: Include photos of the damaged or incorrect item in your email to help us assess the issue promptly.
3. Replacement: Once we receive your report and photos, we will replace the damaged or incorrect item immediately.

Return, Exchange, and Cancellation Policy

At FeelifyPets , our dedicated artists immediately begin designing your pet's unique illustration as soon as your order is placed. Each product is personalized and meticulously crafted to meet our high standards. Due to the custom nature of our products, we are unable to accommodate returns or exchanges once an order is submitted.

Return address: Room 1808, Taiping Life Building, Pudong New District, Shanghai

Shipping Times

Shipping times are estimates, and while we strive to meet them, delays can occur beyond our control. We work closely with our couriers to ensure timely delivery. Please note that we cannot offer refunds for shipping delays.

Contact Information

For any inquiries or to report an issue, please contact our customer service team at hello@feelifypets.com. We are here to help and ensure you are completely satisfied with your FeelifyPets items.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.